FAQs2018-08-07T14:10:45+00:00

Frequently Asked Questions

What comes with the tree?2018-08-07T08:21:56+00:00

Each Large Tree comes with the LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (200) “S” hooks, a duster, and a pair of white gloves. If you purchase the Decorated option, it also comes with 96 chandelier crystals, 96 glass bulb or plexiglass ornaments, and a mirror ball on a battery powered mirrorball rotater device.

Each Wall Tree comes with the LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (100) “S” hooks, a duster, and a pair of white gloves. If you purchase the Decorated option, it also comes with 36 chandelier crystals, 36 glass bulb or plexiglass ornaments, and a mirror ball on a battery powered mirrorball rotater device.

Each Small Tree comes with 40 glass crystals, 4 full sets of shatterproof ball ornaments (silver, red, green, and blue), 1 watt cordless 120 lumen LED lamp with 3 color option cycles, 3 AAA batteries, and star, shamrock, and heart holiday toppers.

What is something breaks during shipping?2018-08-07T08:10:36+00:00

There are replacement / extra ornaments, chains, and connectors within the shipped tree enough so you can put up your tree and have enough ornaments to cover any replacements. If you still need more parts, contact
Matt@ ModernChristmasTrees. com

Do you offer wholesale pricing?2018-08-07T08:10:36+00:00

Yes, wholesale pricing depends on volume and inventory. Please contact Matt Bliss
matt@modernchristmastrees.com for a quote.

What is your return policy?2018-08-07T08:10:36+00:00

Read our return policy here.

Do you ship internationally?2018-08-07T08:10:36+00:00

Yes, the trees have been shipped all over the world. Contact us to get a quote!

Is the tree child and pet friendly?2018-08-07T08:10:36+00:00

It depends on the child and pet. If they are well behaved then you should have no concerns. We have sold the tree to hundreds of families all over the globe.

Can I display my own ornaments?2018-08-07T08:10:36+00:00

Yes! There are pre-drilled holes that allow you to hang your own ornaments.  In fact, they are the perfect trees to display your ornament collection.

For the Large Tree there are 168 total holes for ornaments. The breakdown of ornament holes on the large tree is (from top to bottom):

Top ring – 6
2nd ring – 6
3rd ring – 6
4th ring – 12
5th ring – 12
6th ring – 18
7th ring – 18
8th ring – 18
9th ring – 24
10th ring – 24
11th ring – 24

Does the tree have to hang?2018-08-07T08:10:36+00:00

Although the tree was designed to hang from the ceiling, we now have an elegant tulip based stand for the Large Tree.

Do you sell the tree by itself?2018-08-07T08:22:26+00:00

Yes, you may order an Undecorated Large Tree here and an Undecorated Wall Tree here. In both cases we include the LED Light with the tree in order to still get the effect on the ceiling and walls.

The Small Tree is not available by itself.

What makes the pattern on the ceiling/walls?2018-08-07T08:10:36+00:00

The included LED uplight sits on the floor, pointing up, through the acrylic rings of the tree. Without the color of the acrylic, there is no color on the ceiling. A red tree will project red rings on the ceiling, green will project green, blue will project blue, white will project a shadow, as does the clear tree.

What are the exact dimensions of the tree?2018-08-07T08:10:36+00:00

The Large Tree is 7.5-ft tall and it’s base diameter is 41-in.

The Wall Tree is 6-ft tall. It includes a 1-ft gap between the floor and bottom ring.

The Small Tree is 33-in tall and the largest ring is 14-in wide. The modern tulip base is 10-in.

Will the tree hang from vaulted ceilings?2018-08-07T08:10:36+00:00

Yes. If you have extremely high ceilings, add a note upon checkout and we will provide an extra chain. The tree, by default comes with 4-ft of chain. The large tree is sufficient for a 12-ft ceiling.

The wall tree hangs like a picture on the wall. Fully decorated it weighs about 5-lbs. You can either use a nail and hook that comes with the tree, or purchase a 3M hook that supports up to 9-lbs.

How do I hang ornaments on the tree?2018-08-07T08:10:36+00:00

Simply place our S hooks on one of the predrilled holes on the rings for the tree.

How much weight can the tree support if I want to hang my own ornaments?2018-08-07T08:10:36+00:00

The tree can hold up to 20-lbs of ornaments. Most ornament collections weigh far less than this so you shouldn’t have any problems.

How does the tree hang?2018-08-07T08:10:36+00:00

Whether the tree hangs from the ceiling or the stand, gravity allows the rings to seemingly float in the air. The tree comes with an installation kit whether you decide to have it hang from the ceiling or the stand. If you have ceilings that exceed 10 feet please contact us for an additional chain.

How many ornaments do the trees hold?2018-08-07T08:10:36+00:00

The large tree holds 162 ornaments. The wall tree holds 60 ornaments.

What materials are the trees and ornaments made out of?2018-08-07T08:10:36+00:00

The tree rings are made of acrylic and the rings are held together with the ball chain.

We offer glass chandelier crystals, glass bulbs and plexiglass discs/sun ornaments.

What’s the size of the packaging and how does it ship?2018-08-07T08:10:36+00:00

The Decorated Large Tree ships in two separate packages. The tree rings are in a box that is 42″ x 42″ x 1″ and weighs 13-lbs. The ornaments and light are in a box that is 20″ x 20″ x 15″ and weighs 21-lbs.

The Undecorated Large Tree ships in two separate packages. The tree rings are in a box that is 42″ x 42″ x 1″ and weighs 13-lbs. The light is in a box that is 7″ x 7″ x 7″ and weighs 2-lbs.

The Decorated Wall Tree ships in one package 36″ x 21″ x 7″ and weighs 17-lbs.

The Undecorated Wall Tree ships in two separate packages. The tree rings are in a box that is 34″ x 19″ x 1″ and weighs 4-lbs. The light is in a box that is 7″ x 7″ x 7″ and weighs 2-lbs.

The Jubilee Tabletop ships in one packaged that is 31″ x 16″ x 5″ and weighs 11-lbs.