FAQs

How Do I Operate the Modus LED (for Grand, Classic, and Wall trees)?

There are two ways to operate your multicolor Modus LED accent light:
 
1. Magic Home Pro App – click here for instructions
2. Remote Control – click here for instructions

What are the dimensions of each tree?

Our soaring Grand 10′ Tree assumes a 1 ft gap between the floor and bottom ring of the tree to give you room for gifts.  From ring-to-ring the tree is 9 ft tall. The diameter of the largest ring is 47.5 inches.

Our Classic 8′ Tree assumes a 1 foot gap between the floor and bottom ring of the tree to give you room for gifts. From ring-to-ring the tree is 6.5 ft tall. The diameter of the largest ring is 41 inches.

Our Wall 7′ Tree feet tall that assumes 1 foot gap between the floor and bottom ring of the tree to give you room for gifts.  From ring-to-ring the tree is 5 ft tall.  The diameter of the largest ring is 33.5 inches and the bottom rings protrudes from wall 17 inches.

The Jubilee Tree is 33 inches tall and the largest ring has 14 inch diameter. The modern tulip base has a diameter of 10 inches.

What do I do if my Jubilee LED light stops working?

If your Jubilee LED stops working it may just need a good overnight charge.

The remote may also need to be repaired with the LED. With further problems with the rechargeable batteries or remote please contact us at care@modernchrismastrees.

Are your products under warranty?

The LED lights come with a 2-year warranty. The mirror ball rotator comes with a 1-year warranty.

If the tree is damaged after your order is received replacement rings may be purchased.

Please contact care@ModernChristmasTrees.com for further information.

What is the proper way to store my tree?

Follow these simple instructions and your tree will last forever!

For all trees other than the tabletop Jubilee, store your collapsible tree in the zipper case provided. Secure the tree in the case by using adjustable straps to prevent the tree rings from moving around in the case. Once in the zipper case, the tree should be stored horizontally (flat) in a space free of foot traffic. Do not stack anything on top of the tree. We have found that storing the tree under a bed is a great space for the tree.

To clean your tree simply use a feather duster and a damp washcloth. Dust will continue to be removed from the tree when stored by the inner lining of the storage case.

Can I buy now and pay later?

Yes, you can make payments through Paypal Credit and/or Pay in 4 at checkout to spread your payment over time.

How do I track and manage my delivery once I place my order?

If your entire order is currently in stock FedEx labels will typically be generated within 24 hours of your order. If not in stock, your labels will be generated once your entire order is available to ship.  Once the labels are generated you will receive an email with tracking numbers. At that time you can sign up for Fedex Delivery Manager to help keep track of your packages, arrange to pick them up at a nearby location, get delivery notifications, and much more.

Where are good places to display the wall tree?

Wall tree requires a flat surface with a minimum space of 6.5 feet tall and 34 inches wide. The  Wall tree Is great for small spaces,  Entry ways outdoor covered areas. It changes from a small nail like a piece of art.

Will I get all my items delivered at the same time?

For orders placed with multiple packages, it’s very common for the order to arrive at different times even though it likely shipped at the same time.

Please allow for an extra day or two to receive your full order. With questions about your order please contact care@ModernChristmasTrees.com

How long does shipping usually take?

Orders placed Monday through Thursday typically go out within 48 hours via FedEx Ground.

Orders on Fridays and the weekends are shipped out the following Monday.

Delivery times depend on demand, FedEx delivery times, and your location.

Manage your delivery and get control of when and where your packages arrive by signing up for FedEx Delivery Manager.

Expedited shipping is available upon request at the buyer’s expense.

Please contact care@ModernChristmasTrees.com for further details.

What do I do if my Jubilee LED light stops working?

If your Jubilee LED stops working it may just need a good overnight charge.

The remote may also need to be repaired with the LED. With further problems with the rechargeable batteries or remote please contact us at care@modernchrismastrees.

Do the 8 and 10 ft trees come with the hardware to hang it from the ceiling if I chose not to use the stand?

Yes the tree comes with the hardware needed if you chose to hang the tree from the ceiling.

How easy is it to install each tree?

The trees are relatively simple to install and come with detailed instructions. At most you will need a screw driver for the classic 7.5 foot tree (not required if using the tulip stand) and a hammer for the wall tree. The tabletop Jubilee does not require any tools. For questions and further assistance with installing your tree please contact Matt@ModernChristmasTrees.com

View/Download the Instructions Here

Do you sell the trees by themselves?

Yes, you may order an undecorated Classic 7.5 ft, Soaring 10 ft or Wall tree.  Each tree includes a include a zipper case for storing and LED light so you can have the same whimsical lighting affect on your walls and ceiling.

The Small tabletop Jubilee is not available by itself and undecorated.

What is included with each tree?

Each soaring 10′ ft tree comes with our Modus multicolor LED accent light, tulip tree stand, ornament storage cases, tree storage container, sputnik tree topper, installation hardware, replacement ball chain & connectors, (300) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with 142 chandelier crystals, 132 glass bulbs ornaments, and a mirror ball on a battery-powered mirror ball rotating device.

Each of our 8′ ft decorated trees comes with our multicolor LED uplight, tulip tree stand, sputnik tree topper, ornament storage cases, tree storage container, installation hardware, replacement ball chain & connectors, (200) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with 96 chandelier crystals, 96 glass bulb ornaments or acrylic ornaments, and a mirror ball on a battery-powered mirror ball rotator device.

Each 7′ wall Tree comes with our multicolor LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (100) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with a customizable tree topper, 36 chandelier crystals, 36 glass bulbs or acrylic ornaments, and a mirror ball on a battery-powered mirror ball rotating device.

Each tabletop “Jubilee” tree comes with 40 glass crystals, 4 full sets of shatterproof ball ornaments (silver, red, green, and blue), rechargeable LED light with remote control and 4 color option cycles, 3 AA rechargeable batteries, and 4-holiday toppers (star, shamrock,  Star of David, and heart).

Undecorated 10 ft tree comes with the Modus LED, Sputnik tree topper, 300 S hooks to properly display your ornaments a storage case for your tree, and installation hardware

Undecorated 8′ tree comes with the Modus LED, Sputnik tree topper, 200 S hooks to properly display your ornaments, a storage case for your tree, and installation hardware

Undecorated 7 ft Wall tree comes with the Modus LED, pearl white and mirrored trees, 100 S hooks to properly display your ornaments, a storage case for your tree, and installation hardware.

Is the tree child and pet friendly?

Families across the world with toddlers to cat and dog lovers display the tree in their homes year after year. It all depends on your child or pet though. There are many photos in our galleries of families and pets enjoying Modern Christmas Trees safely.

Can I use my own ornaments?

For the Classic 7.5 ft tree, the Soaring 10 ft tree and the Wall Tree the answer is yes!  There are pre-drilled holes that allow you to hang your own ornaments. In fact it’s the perfect tree to display your ornament collection. Each ornament has a special place on the tree and will be uniquely displayed.

The small tabletop Jubilee tree is not ideal for displaying your own ornaments because of the short distance between the rings.

Do the 8' & 10' ft trees need to hang from the ceiling?

Although the tree was designed to hang from the ceiling, adding to the whimsical look of the tree, we now offer an elegant tulip based stand that pairs perfectly with the trees.

Do you offer wholesale pricing?

Yes, wholesale pricing depends on volume and inventory. Please contact Matt Bliss
matt@modernchristmastrees.com for a quote.

What makes the magical pattern on the ceiling?

Our multicolor LED uplight which is included with your order sits on the floor, pointing up, through the acrylic rings of the tree. Without the color of the acrylic, there is no color on the ceiling. A red tree will project red rings on the ceiling, green will project green, blue will project blue, white will project a shadow, as does the clear tree. The rings themselves do not light up. The light show you see is simply the LED uplight interacting with the rings of the tree.

Will the tree hang from vaulted ceiling?

Yes. If you have high ceilings, add a note upon checkout and we will provide extra chain to reaching your ceiling at no extra charge. The tree, by default comes with 4-ft of chain which is more than sufficient to reach 12-ft ceilings.

The wall tree hangs like a picture on the wall. Fully decorated it weighs about 5-lbs. You can either use a nail and hook that comes with the tree, or purchase a 3M hook that supports up to 9-lbs.

Do you ship internationally?

Yes, our trees have been shipped all over the world. In order to see the shipping price, add your selected items to your cart, enter your billing/shipping information and the price will update to show your International Economy shipping rate. Tariffs and taxes are calculated by FedEx when your product arrives in your country and are the reputability of the buyer.

How much weight can the trees support?

The Grand 10′ can hold up to 15 lbs of ornaments.

The Classic 8′ can hold up to 10 lbs of ornaments.

The Wall 7′ can hold up to 4 lbs of ornaments.

Most ornament collections weigh far less than these specifications so you shouldn’t have any problems.

Still have questions?  

We are here to help. Please e-mail care@modernchristmastrees.com with any additional questions.

It's not too late! 2-Day shipping available at checkout. *FedEx 2day service is subject to delays outside of MCT control.

X