How easy is it to install each tree?
Our trees are relatively easy to install and come with detailed instructions. At most you will need a screw driver for the classic 8′ ft foot hanging tree (not required if using the tulip stand) and a hammer for our wall tree. Our Jubilee tabletop tree does not require any tools. For questions and further assistance with installing your tree please email Care@ModernChristmasTrees.com
Watch our instructional videos here:
- Hanging: https://www.modernchr
- Standing: https://www.modernch
- Wall: https://www.modernchrist
- Jubilee: https://www.modernchr
How Do I Operate the Modus LED (for Grand, Classic, and Wall trees)?
What are the dimensions of each tree?
Our soaring Grand 10′ Tree assumes a 1 ft gap between the floor and bottom ring of the tree to give you room for gifts. From ring-to-ring the tree is 9 ft tall. The diameter of the largest ring is 47.5 inches.
Our Classic 8′ Tree assumes a 1 foot gap between the floor and bottom ring of the tree to give you room for gifts. From ring-to-ring the tree is 6.5 ft tall. The diameter of the largest ring is 41 inches.
Our Wall 7′ Tree feet tall that assumes 1 foot gap between the floor and bottom ring of the tree to give you room for gifts. From ring-to-ring the tree is 5 ft tall. The diameter of the largest ring is 33.5 inches and the bottom rings protrudes from wall 17 inches.
The Jubilee Tree is 33 inches tall and the largest ring has 14 inch diameter. The modern tulip base has a diameter of 10 inches.
How do I track and manage my delivery once I place my order?
If your entire order is currently in stock FedEx labels will typically be generated within 24 hours of your order. If not in stock, your labels will be generated once your entire order is available to ship. Once the labels are generated you will receive an email with tracking numbers. At that time you can sign up for Fedex Delivery Manager to help keep track of your packages, arrange to pick them up at a nearby location, get delivery notifications, and much more.
How long does shipping usually take?
Orders placed Monday through Thursday typically go out within 48 hours via FedEx Ground.
Orders on Fridays and the weekends are shipped out the following Monday.
Delivery times depend on demand, FedEx delivery times, and your location.
Manage your delivery and get control of when and where your packages arrive by signing up for FedEx Delivery Manager.
Expedited shipping is available upon request at the buyer’s expense.
Please contact care@ModernChristmasTrees.com for further details.
Will I get all my items delivered at the same time?
For orders placed with multiple packages, it’s very common for the order to arrive at different times even though it likely shipped at the same time.
Please allow for an extra day or two to receive your full order. With questions about your order please contact care@ModernChristmasTrees.com
What is the proper way to store my tree?
Follow these simple instructions and your tree will last forever!
For all trees other than the tabletop Jubilee, store your collapsible tree in the zipper case provided. Secure the tree in the case by using adjustable straps to prevent the tree rings from moving around in the case. Once in the zipper case, the tree should be stored horizontally (flat) in a space free of foot traffic. Do not stack anything on top of the tree. We have found that storing the tree under a bed is a great space for the tree.
Are your products under warranty?
The LED lights come with a 2-year warranty. The mirror ball rotator comes with a 1-year warranty.
If the tree is damaged after your order is received replacement rings may be purchased.
Please contact care@ModernChristmasTrees.com for further information.
What is included with each tree?
Each of our 8′ ft decorated trees comes with our multicolor LED uplight, tulip tree stand, sputnik tree topper, ornament storage cases, tree storage container, installation hardware, replacement ball chain & connectors, (200) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with 96 chandelier crystals, 96 glass bulb ornaments or acrylic ornaments, and a mirror ball on a battery-powered mirror ball rotator device.
Each 7′ wall Tree comes with our multicolor LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (100) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with a customizable tree topper, 36 chandelier crystals, 36 glass bulbs or acrylic ornaments, and a mirror ball on a battery-powered mirror ball rotating device.
Each tabletop “Jubilee” tree comes with 40 glass crystals, 4 full sets of shatterproof ball ornaments (silver, red, green, and blue), rechargeable LED light with remote control and 4 color option cycles, 3 AA rechargeable batteries, and 4-holiday toppers (star, shamrock, Star of David, and heart).
Undecorated 10 ft tree comes with the Modus LED, Sputnik tree topper, 300 S hooks to properly display your ornaments a storage case for your tree, and installation hardware
Undecorated 8′ tree comes with the Modus LED, Sputnik tree topper, 200 S hooks to properly display your ornaments, a storage case for your tree, and installation hardware
Undecorated 7 ft Wall tree comes with the Modus LED, pearl white and mirrored trees, 100 S hooks to properly display your ornaments, a storage case for your tree, and installation hardware.
Can I use my own ornaments?
The small tabletop Jubilee tree is not ideal for displaying your own ornaments because of the short distance between the rings.
Do you sell the trees by themselves?
The Small tabletop Jubilee is not available by itself and undecorated.
Do the 8' & 10' ft trees need to hang from the ceiling?
Can I buy now and pay later?
Yes, you can make payments through Paypal Credit and/or Pay in 4 at checkout to spread your payment over time.
Do the 8 and 10 ft trees come with the hardware to hang it from the ceiling if I chose not to use the stand?
Is the tree child and pet friendly?
Where are good places to display the wall tree?
Wall tree requires a flat surface with a minimum space of 6.5 feet tall and 34 inches wide. The Wall tree Is great for small spaces, Entry ways outdoor covered areas. It changes from a small nail like a piece of art.
How much weight can the trees support?
The Grand 10′ can hold up to 15 lbs of ornaments.
The Classic 8′ can hold up to 10 lbs of ornaments.
The Wall 7′ can hold up to 4 lbs of ornaments.
Most ornament collections weigh far less than these specifications so you shouldn’t have any problems.
Will the tree hang from vaulted ceiling?
The wall tree hangs like a picture on the wall. Fully decorated it weighs about 5-lbs. You can either use a nail and hook that comes with the tree, or purchase a 3M hook that supports up to 9-lbs.
What happens if my Jubilee LED light stops working?
If your Jubilee LED stops working it may just need a good overnight charge of your batteries, or the remote may need to be paired again with the LED. With further problems with the rechargeable batteries or remote please contact us at care@modernchrismastrees
What makes the magical pattern on the ceiling?
Do you have a trade program or offer wholesale pricing?
Although we don’t have a formal wholesale program, we do have a trade program that offers a 15% discount to design professionals. Please contact email@example.com for details.
Do you ship internationally?
Due to the current international shipping environment, we currently do not ship outside of the USA and Canada.
Still have questions?
We are here to help. Please e-mail firstname.lastname@example.org with any additional questions.