FAQs2018-08-07T14:10:45-06:00

Frequently Asked Questions

What is included with the tree?2019-10-21T10:46:03-06:00

Each Classic 7.5 ft Tree comes with the LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (200) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with 96 chandelier crystals, 96 glass bulb or acrylic ornaments, and a mirror ball on a battery powered mirror ball rotator device. (Tulip stand and sputnik tree topper sold separately)

Each Wall Tree comes with the LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (100) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with a customizable tree topper, 36 chandelier crystals, 36 glass bulb or acrylic ornaments, and a mirror ball on a battery powered mirror ball rotating device.

Each Small Tree (Jubilee) comes with 40 glass crystals, 4 full sets of shatterproof ball ornaments (silver, red, green, and blue), rechargeable LED light with remote control and 4 color option cycles, 3 AA rechargeable batteries, and star, shamrock, and heart holiday toppers.

Each Soaring 10 ft tree  comes with the LED uplight, tree storage container, installation hardware, replacement ball chain & connectors, (300) “S” hooks, a duster, and a pair of white gloves. If you purchase the decorated option, it also comes with 150 chandelier crystals, 150 glass bulb or acrylic ornaments, and a mirror ball on a battery powered mirror ball rotating device. (Tulip stand and sputnik tree topper sold separately)

What if my order is damaged during shipping?2019-11-19T10:11:25-07:00

Your tree package consists of replacement ornaments, chains, and connectors. There should be enough supplies included so that you are able to put up your tree with ease, even if if it appears damaged. Please note that its not uncommon for the chains of the tree to disconnect during shipping. The chains are easy to reconnect and refer to the replacement hardware kit in the event a chain needs replacement. If extra parts are still needed or in the the event the tree is beyond repair due to damage please send photos of the damaged box to Matt@ModernChristmasTrees.com and the item will be replaced quickly at no charge.

Do you offer wholesale pricing?2018-08-07T08:10:36-06:00

Yes, wholesale pricing depends on volume and inventory. Please contact Matt Bliss
matt@modernchristmastrees.com for a quote.

What is your return policy?2019-10-21T11:11:21-06:00

We want you to be delighted with your purchase from Modern Christmas Trees. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less applicable shipping charges

Please note to be eligible for a credit, your returned goods must be in transit to our designated Modern Christmas Trees Return Center within 30 days of you receiving your order.

Please note that Modern Christmas Trees is unable to accept returns or exchanges on any customized items except in the event of a defect, in which case the item will be replaced.

In the event of an unsatisfactory product, we ask that our customers cover the shipping costs to return the item(s).

Returns meeting the following criteria will be considered “outside of policy”:

Returns in transit to our Returns Center after 30 days of receipt or after December 25th (whichever comes first);
Unauthorized returns;
Returns on products damaged due to improper care or use;

How do I return my item?

Please email matt @ modernchristmastrees. com. We will provide you with a Return Merchandise Authorization (RMA) number. Alternatively, if you are located outside the United States or you prefer not to use our label(s), you may ship the item back to us at the address below via your preferred traceable shipping method at your own expense.

Where do I return my item?

All returns must be sent to one of our designated Modern Christmas Trees facilities. If you use one of our generated pre-paid labels, they will automatically include the address of the designated return center.

Modern Christmas Trees
c/o Matt Bliss
3178 Syracuse St.
Denver CO 80238

What if I find a problem with my purchase?

If you have a problem or have a question regarding your order please contact us here.

 

Matt Bliss

Do you ship internationally?2019-10-21T10:12:26-06:00

Yes, our trees have been shipped all over the world. In order to see the shipping price, add your selected items to your cart, enter your billing/shipping information and the price will update to show your International Economy shipping rate. Tariffs and taxes are calculated by FedEx when your product arrives in your country and are the reputability of the buyer.

Is the tree child and pet friendly?2019-10-21T12:16:00-06:00

Families across the world with toddlers to cat and dog lovers display the tree in their homes year after year. It all depends on your child or pet though.

Can I use my own ornaments?2019-11-19T10:12:02-07:00

For the Classic 7.5 ft tree, the Soaring 10 ft tree and the Wall Tree the answer is yes!  There are pre-drilled holes that allow you to hang your own ornaments. In fact it’s the perfect tree to display your ornament collection. Each ornament has a special place on the tree and will be uniquely displayed.

The small tabletop Jubilee tree is not ideal for displaying your own ornaments because of the short distance between the rings.

Does the Classic 7.5 ft and Soaring 10 ft trees need to hang from the ceiling?2019-10-21T10:44:38-06:00

Although the tree was designed to hang from the ceiling, adding to the whimsical look of the tree, we now offer an elegant tulip based stand that pairs perfectly with the trees.

Do you sell the trees by themselves?2019-10-21T10:38:31-06:00

Yes, you may order an undecorated Classic 7.5 ft, Soaring 10 ft or Wall tree.  Each tree includes a include a zipper case for storing and LED light so you can have the same whimsical lighting affect on your walls and ceiling.

The Small tabletop Jubilee is not available by itself and undecorated.

What makes the magical pattern on the ceiling?2019-10-21T10:50:22-06:00

The LED uplight which is included with your order sits on the floor, pointing up, through the acrylic rings of the tree. Without the color of the acrylic, there is no color on the ceiling. A red tree will project red rings on the ceiling, green will project green, blue will project blue, white will project a shadow, as does the clear tree. The rings themselves do not light up. The light show you see is simply the LED uplight interacting with the rings of the tree.

What are the dimensions of the tree?2019-10-21T11:18:38-06:00

The Classic 7.5 foot tall tree assumes a 1 foot gap between the floor and bottom ring of the tree to give you room for gifts. From ring-to-ring the tree is 6.5 ft tall. The diameter of the largest ring is 41 inches.

The Wall Tree is 6 feet tall. It assumes a 1 foot gap between the floor and bottom ring of the tree to give you room for gifts.  From ring-to-ring the tree is 5 ft tall.  The diameter of the largest ring is 33.5 inches and the bottom rings protrudes from wall 17 inches

The Small Tree is 33 inches tall and the largest ring has 14 inch diameter. The modern tulip base has a diameter of 10 inches.

The Soaring 10 foot tall tree assumes a 1 ft gap between the floor and bottom ring of the tree to give you room for gifts.  From ring-to-ring the tree is 9 ft tall. The diameter of the largest ring is 47.5 inches.

Will the tree hang from vaulted ceiling?2019-10-21T11:20:38-06:00

Yes. If you have high ceilings, add a note upon checkout and we will provide extra chain to reaching your ceiling at no extra charge. The tree, by default comes with 4-ft of chain which is more than sufficient to reach 12-ft ceilings.

The wall tree hangs like a picture on the wall. Fully decorated it weighs about 5-lbs. You can either use a nail and hook that comes with the tree, or purchase a 3M hook that supports up to 9-lbs.

How do I hang ornaments on the tree?2018-08-07T08:10:36-06:00

Simply place our S hooks on one of the predrilled holes on the rings for the tree.

How much weight can the trees support?2019-10-21T11:32:45-06:00

The Classic 7.5 ft tree can hold up to 10 lbs of ornaments.

The Wall tree can hold up to 4 lbs of ornaments.

The Soaring 10 ft tree can hold up to 15 lbs of ornaments.

Most ornament collections weigh far less than these specifications so you shouldn’t have any problems.

*Please note* You may need to place the heavier ornaments near the top of the tree where the chains are closer together. Gravity may also require you to balance the ornaments appropriately so your tree hangs straight.

How do the trees hang?2019-11-19T10:12:53-07:00

Whether the tree hangs from the ceiling or from the tulip stand, gravity allows the rings to seemingly float in the air. The tree comes with an installation kit with everything required so successfully install your tree regardless of how you decide to hang it. If you have ceilings that exceed 12 feet please contact us for an additional chain.

*Please note*

The Classic 7.5 ft tree fully decorated weighs only 14 lbs. The drywall anchor included with your tree can support up to 30 lbs.

The Soaring 10 ft tree weighs 34 lbs fully decorated and requires the hook be secured in a stud.

How many ornaments do the trees hold?2019-11-19T10:21:00-07:00

The Classic 7.5′ ft tree holds 162 ornaments. The Wall tree holds 60 ornaments. The Soaring 10′ ft tree holds 258 ornaments.

What materials are the trees and ornaments made of?2019-10-21T11:10:01-06:00

The tree rings are made of acrylic and held together with ball chain made of nickel plated steel.

We offer glass chandelier crystals, glass bulbs and acrylic ornaments.

Whats the size of the boxes the trees are shipped in?2019-11-19T10:16:18-07:00

The decorated Classic 7.5 ft tree ships in two separate packages. The tree rings ship in box that is 42″ x 42″ x 1″ and weighs 13-lbs. The ornaments and LED light are shipped in a box that is 20″ x 20″ x 15″ and weighs 21-lbs.

The undecorated Classic 7.5 ft tree ships in two separate packages. The tree rings are in a box that is 42″ x 42″ x 1″ and weighs 13-lbs. The LED light ships in a box that is 7″ x 7″ x 7″ and weighs 2-lbs.

The Decorated Wall Tree ships in two separate package. The tree and decorations ship in a box that is 35″ x 20″ x 8″ and weighs 17-lbs.  The LED light ships in a box that is 7″ x 7″ x 7″ and weighs 2-lbs.

The Undecorated Wall Tree ships in two separate packages. The tree rings are in a box that is 34″ x 19″ x 1″ and weighs 4-lbs. The LED light is in a box that is 7″ x 7″ x 7″ and weighs 2-lbs.

The Jubilee Tabletop ships in one package that is 31″ x 16″ x 5″ and weighs 11-lbs.

The Decorated Soaring 10 ft tree ships in three separate packages.  The assembled  tree rings ship a box that is 48″ x 48″ x 1″ and weighs 30 lbs. The ornaments and light are shipped in a box that is 20″ x 20″ x 15″ and weighs 21-lbs. The additional package of ornaments are shipped in a box that is 19″ x 14″ x14″ and weighs 12 lbs

The Undecorated