All orders originating or with a delivery address outside of the United States shall be shipped via an international courier and will require a signature upon delivery. Please make appropriate arrangements to ensure that an individual is available to sign for your order.
Some international orders may be subject to additional duties, tariffs or taxes. Customer is responsible for all additional duties, tariffs or taxes that may be assessed by their country of residence and acknowledges that these additional amounts may need to be paid prior to delivery of their order. Customer agrees that the imposition of additional duties, tariffs, or taxes by their country of residence is not a justifiable reason to return the goods for a refund or request a chargeback with their credit card company.
We want you to be delighted with your purchase from Dream Tree LLC. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less applicable shipping and handling charges of up to $75.
Please note to be eligible for a credit, your returned goods must be in transit to our designated Dream Tree LLC DBA Modern Christmas Trees Return Center within 30 days of you receiving your order. Dream Tree, LLC is unable to accept returns or exchanges on any customized items except in the event of a defect, in which case the item will be replaced.
In the event of an unsatisfactory product, though, we do ask that our customers cover the cost to return the item. Though it is not recommended, customers may also choose to use their own preferred shipping method. If you choose to return on your own, please make sure to return your item to the correct return address to avoid any additional handling charges.
Returns meeting the following criteria will be considered “outside of policy” returns and may be rejected and/or assessed an additional return fee:
- Returns in transit to our Returns Center after 30 days of receipt or after December 25th (whichever comes first);
- Unauthorized returns;
- Returns on products damaged due to improper care or use;
How do I return my item?
Please email email@example.com or call us at 720-638-9511. We will provide you with a Return Merchandise Authorization (RMA) number. Alternatively, if you are located outside the United States or you prefer not to use our label(s), you may ship the item back to us at one of the addresses below via your preferred traceable shipping method at your own expense.
Please note that all delivery refusals will be charged a $75 per box service fee.
Where do I return my item?
All returns must be sent to one of our designated Dream Tree, LLC Return Center. If you use one of our generated pre-paid labels, they will automatically include the address of the designated return center.
Dream Tree LLC
c/o Matt Bliss
3178 Syracuse St.
Denver CO 80238
What if I find a problem with my purchase?
If you have a problem or have a question please contact Matt at 720-638-9511 or firstname.lastname@example.org