Return Policy - Modern Christmas Trees
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Return Policy

We want you to be delighted with your purchase from Dream Tree LLC. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Dream Tree LLC Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy, which can be found at the bottom of this page.

Please note that Dream Tree LLC is unable to accept returns or exchanges on any customized items except in the event of a defect, in which case the item will be replaced.

Because we are so confident that our customers will love our products, we are glad to cover all delivery shipping costs. In the event of an unsatisfactory product, though, we do ask that our customers cover the cost to return the item. Though it is not recommended, customers may also choose to use their own preferred shipping method. If you choose to return on your own, please make sure to return your item to the correct return address to avoid any additional handling charges.

Returns meeting the following criteria will be considered “outside of policy” returns and may be rejected and/or assessed an additional return fee:

  • Returns in transit to our Returns Center after 30 days of receipt or after December 25th (whichever comes first)
  • Unauthorized returns
  • Returns on products damaged due to improper care or use

How do I return my item?

Please email matt@modernchristmastrees.com or call us at 303-885-4153. We will provide you with a Return Merchandise Authorization (RMA) number. Alternatively, if you are located outside the United States or you prefer not to use our label(s), you may ship the item back to us at one of the addresses below via your preferred traceable shipping method at your own expense.

Please note that all delivery refusals will be charged a $75 per box service fee.

Where do I return my item?

All returns must be sent to one of our designated Dream Tree LL  Return Center. If you use one of our generated pre-paid labels, they will automatically include the address of the designated return center.

Dream Tree LLC
c/o Matt Bliss
3178 Syracuse St.
Denver CO 80238

 

What if I find a problem with my purchase?

If you have a problem or have a question please contact Matt at 303-885-4153 or matt@modernchristmastrees.com

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